Privacy Policy

1. Introduction

BroadFX Trading Academy ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website broadfx.io and use our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Information you provide when contacting us for support

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy section below.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you educational content, market updates, and promotional materials
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve website functionality
• Prevent fraud and enhance security
• Comply with legal obligations
• Send administrative information and service updates

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist with website hosting, payment processing, email delivery, and analytics
• Business Partners: Broker partners (with your consent) for account opening purposes
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to data processing based on legitimate interests
• Withdraw Consent: Revoke consent at any time

To exercise these rights, please contact us at privacy@broadfx.com

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and database encryption
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Typical retention periods:

• Account information: Duration of account plus 7 years (for regulatory compliance)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months
• Transaction records: 7 years (financial regulations)

9. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Track effectiveness of our marketing campaigns
• Preference Cookies: Remember your settings and choices

You can manage cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as broker partners and social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by regulatory authorities
• Privacy Shield frameworks (where applicable)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (for material changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority:

UK: Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113